The challenge of giving and receiving feedback is to get people to move past the negative. The problem is that our brains can’t just stop doing something without replacing it with something else. Telling someone (or yourself) that something is wrong doesn’t tell them what to do instead. The trick for feedback is to pair the positives with positive actions they (or you) can take. A system called +EBI can help, which stands for “Positive (+), Even Better If.”
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