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We need to give examples to help people take action, but the challenge is that we’re not necessarily giving our audience the specific examples or actions they need. A C-suite member and one of their team members are going to listen to you very differently, so the examples need to match the mindset of those you're speaking. So what do those actions look like? The three that work best are process, category, and criteria.
The process is the most obvious one: you give your audience a series of steps to take, one after the other. Categories, on the other hand, show you the different areas where the change can apply: to your sales team, your marketing team, your customer service, etc. Finally, there’s criteria. Unlike process, it’s things that don’t necessarily have to happen in order but have to be there for the Change to happen. Mix and match these three to take care of everyone.